Categories

• Club & School Information
  • Club Information
    • Information for Club Ticket Secretaries for season 2025-26
    • Revised Ticketing Terms & Conditions 2024
    • How do I book my international ticket allocations?
    • What is the pricing layout for international matches?
    • How do I use the Ticket Exchange?
    • Alcohol free zones
    • What are the Ticketing Terms & Conditions?
    • How does the international ticket allocation method link to the Game Management System? (GMS)
    • Security Measures at Allianz Stadium
    • How are international matches graded?
    • How should I inform the ticketing team of a change of email address/mobile number or change of International Ticket Contact (ITC)?
    • How do I activate my account on the online eticketing website?
    • Are there accessible changing facilities at Twickenham?
  • Group Management Functionality
    • How to view the tickets I have assigned to my Club members?
    • Game Management Functionality User Guide and Video
    • How does our club pay for our reserved tickets or assign them to club members?
    • Can clubs/CBs chose to take payments from their members and still pay by Direct Debit/card?
    • Will all our members need to download the Allianz Stadium App?
    • How long do I have to transfer a ticket(s) to my members?
    • What are the time lines for confirming reserved tickets?
    • Will it take me longer to purchase and distribute my tickets?
    • Can the club charge their members an administration fee?
    • What if one of our members has accessible needs or is unable to use a smartphone?
    • What if there is a problem with my mobile ticket on match day?
    • I am the Ticket Secretary for more than one club/CB, do I need two phone numbers?
  • Schools Information
    • Schools Information
    • Our school needs a Risk Assessment to come to the stadium, can you help?
    • My school membership has lapsed, what do I do?
    • How does my School/College get tickets for England International matches?
    • Where do I find my Client Code?
• The Clubhouse
  • Clubhouse
    • When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
    • Ticket Exchange dates for the Guinness Six Nations 2025
    • When can I purchase my Guinness Six Nations 2025 tickets?
    • Ticket exchange dates for the Autumn Nations Series 2024
    • As a Debenture member, do I get my own seats for all matches/events at Allianz Stadium?
    • How do I change my personal details, password or email address?
    • When can I book the Clubhouse Restaurant?
    • Safety and security measures
    • Can I return tickets for refund/resale?
    • When can I access Allianz Stadium on match/event days?
    • Why do I have to be a member of a Club or Constituent Body to hold Debentures?
    • Can I sell/give/transfer my Debentures to someone else?
• The Union Ale House
  • Union Ale House
    • When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
    • Ticket Exchange dates for the Guinness Six Nations 2025
    • Ticket exchange dates for the Autumn Nations Series 2024
    • When can I purchase my Guinness Six Nations 2025 tickets?
    • As a Debenture member, do I get my own seats for all matches/events at Allianz Stadium?
    • How do I change my personal details, password or email address?
    • How can I check that I have applied for my Debenture tickets?
    • Safety and security measures
    • Can I return tickets for refund/resale?
    • Why do I have to be a member of a Club or Constituent Body to hold Debentures?
    • Can I sell/give/transfer my debentures to someone else?
    • All Debenture members to receive a season extension due to COVID-19
• Debenture Members
  • Debenture Members
    • When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
    • Ticket Exchange dates for the Guinness Six Nations 2025
    • Ticket Exchange dates for the Autumn Nations Series 2024
    • What are the Ticketing Terms & Conditions?
    • What are Debentures?
    • How do I become a Debenture member?
    • I want to become a new Debenture member, how do I do this?
    • When can I buy my Debenture seats for the Autumn Nations Series 2024 & Guinness Six Nations 2025?
    • Alcohol free zones
    • How do I change my personal details, password or email address?
    • Can I return tickets for refund/resale?
    • Security measures at Allianz Stadium
    • When can I access the Allianz Stadium on match/event days?
    • As a Debenture member, do I get my seats for all matches/events at Allianz Stadium?
    • Can I sell/give/transfer my Debentures to someone else?
    • How can I check that I have applied for my Debenture tickets?
    • What happens if I miss the ticket purchase window?
    • Why do I have to be a member of a Club or Constituent Body to hold Debentures?
    • All Debenture members to receive a season extension due to COVID-19
  • 2025 Debenture Series
    • How do I renew my Debentures?
    • What are the Terms & Conditions when renewing my Debenture?
    • How do I update my personal information?
    • What are the payment options available to me, for renewing my Debenture?
    • I do not wish to renew my debenture, what action should I take?
    • I am having problems logging in, what should I do?
• Event and Venue Information
  • England Senior Men's Fixtures
    • Autumn Nations Series: England v Argentina, Sunday 23rd November 2025
    • Autumn Nations Series: England v Fiji, Saturday 8th November 2025
    • Autumn Nations Series: England v Australia, Saturday 1st November 2025
    • Autumn Nations Series: England v New Zealand, Saturday 15th November 2025
  • England Senior Women's Fixtures
    • Red Roses v Spain - Mattioli Woods Welford Road, Leicester, Saturday 2nd August 2025
  • Allianz Stadium Events
    • SMTOWN LIVE 2025 [THE CULTURE, THE FUTURE] in London - Sat, 28 Jun 2025, 16:00
    • The Rugby Championship: Argentina v South Africa - Saturday 4th October 2025
    • Gallagher Premiership Final 2025 - Saturday 14th June 2025
    • Big Summer Kick Off: Harlequins v Gloucester - Saturday 10th May 2025
    • Community Cup Finals Day - Saturday 17th May 2025
    • Community Cup Finals Day - Sunday 18th May 2025
    • England XV v France XV - Saturday 21st June, KO 3:15pm
    • Gallagher Premiership Final 2025 - Saturday 14th June 2025
  • Event and Venue Information
    • I cannot buy tickets, keep being redirected to the home page from the basket in a loop
    • How do I book group tickets?
    • How do I use a credit on my ticketing account or claim the cashback?
    • Security measures at the Allianz Stadium
    • Event Day Shuttle Buses
    • re there accessible changing facilities at the stadium?
    • Where is my seat in the stadium?
    • My online booking has "! Restriction Apply" next to the seat, what does this mean?
    • Can I request a re-seat due to a recent Medical Diagnosis / Injury / Pregnancy?
    • How old is a junior?
• Allianz Stadium App
  • Digital Ticketing
    • I transferred a digital ticket, but the recipient says it has not arrived?
    • IMPORTANT: How do I transfer a digital ticket?
    • I have a new mobile number and need to change it in the app.
    • Why is the QR code not displayed on my digital ticket?
    • What if I need to edit my name or change my email address, as it is shown in the app?
    • Can I screenshot a ticket and pass it on?
    • no longer need to have the Allianz Stadium App. What do I do?
    • What is the Allianz Stadium App?
    • How do I get my digital ticket?
    • How many digital tickets can I transfer?
    • What should I do if my digitial tickets do not show in the Allianz Stadium App?
    • Why have I not received my SMS confirmation code or email address verification code?
    • I have changed my mobile phone since I purchased the tickets, what do I do?
    • Can I use multiple digital tickets on one smart phone?
    • Can I recall a transferred ticket?
    • My friend is not appearing on my phone in "contacts with App", why?
    • Why am I getting "Connectivity Error" when I try to transfer my tickets?
• Stadium Accessibility
  • Stadium Accessibility
    • How do I apply for an Access Card for Allianz Stadium?
    • I am on the Access Card (formerly Personal Assistant) scheme, how do I apply for balloted matches?
    • I was on the PA scheme, will I now need an Access Card to book accessible tickets at Allianz Stadium?
    • When will the accessibility ballot be run for the Autumn Nations 2025 & Guinness Six Nations 2026 and results be announced?
    • How do I book accessible tickets online?
    • What accessible facilities do you have within the stadium on match day?
    • What facilities do you have for the visually impaired?
    • Sensory Room
    • Are accessible ticket applications limited to two tickets only?
    • I require more than one companion in order to be able to attend the match – is that possible?
    • I need to use a lift for Accessibility reasons, where are they?
    • Are there accessible changing facilities within the stadium?
    • Security measures at the Allianz Stadium
    • Getting Here - Accessible Travel Information
    • How do I send a copy of my blue badge to RFU, in order to book spaces online?
    • Does the RFU issue tickets to registered charities?
    • Public Documents
• England Rubby Club FXV Membership
  • England Rugby Club First XV
    • As an England Rugby FXV Member, how do I get tickets for England games?
    • How do I join the England Rugby Club First XV Membership?
    • How are tickets allocated to England Rugby Memberships?
    • How will I know when tickets go on sale?
    • How do I access my account?
    • How do I change my personal details, password or email address?
    • I have not received confirmation of a booking – what do I do?
    • I have special access requirements – how do I purchase tickets?
• Private Suites
  • Private Suite Hire
    • What do I get with a Private Suite?
    • Can I have an Private Suite for the a season/fixed term?
    • Can I book a Private Suite for a single match?
    • Where are the Private Suites located?
    • What are the menu options?
    • What benefits do I get with a Private Suite?
    • How do I pay for my Private Suite?
    • Can I brand my Private Suite?
    • Can I access my Private Suite on non-match days?
    • What time can I access my Private Suite on match/event day?
    • Are there any additional benefits for becoming a 1907 Club Private Suite Holder?
• International Matches
  • International Matches
    • I'm a local resident, how do I get tickets for England matches in the 2025/26 season?
    • Why are tickets for sale on Secondary Market sites such as Viagogo/Stubhub/Seatsnet etc?
    • Can I purchase International rugby tickets?
    • Planning your Journey
    • Security measures at Allianz Stadium
    • I have a booking query regarding England Rugby Hospitality™?
    • Can I buy tickets for England's Away Internationals?
    • Do you make donations to Charity?
    • Event Day Shuttle Buses
    • Independent advice on seeking a refund from Viagogo/Stubhub or other Secondary Market sites.
• Car Parking
  • Car Parking
    • Where is the Accessible car park at the Tesco Store?
    • Are there any event day road closures that may affect the car parks?
    • As a disabled Blue Badge holder, what parking is available to me?
    • Can I park at the Stadium on an event day?
    • Can I park at the Stadium on a non-event day?
    • I am staying at the London Twickenham Stadium Hotel, a member of Radisson Individuals; where shall I park?
    • What are the Terms & Conditions of parking?
    • What is the Twickenham Event Day Controlled Parking Zone (CPZ)?
    • What postcode should I use with my satellite navigation system?
• Schools Information
• Standard Resonses