Categories
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Club & School Information
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Club Information
- Information for Club Ticket Secretaries for season 2025-26
- Revised Ticketing Terms & Conditions 2024
- How do I book my international ticket allocations?
- What is the pricing layout for international matches?
- How do I use the Ticket Exchange?
- Alcohol free zones
- What are the Ticketing Terms & Conditions?
- How does the international ticket allocation method link to the Game Management System? (GMS)
- Security Measures at Allianz Stadium
- How are international matches graded?
- How should I inform the ticketing team of a change of email address/mobile number or change of International Ticket Contact (ITC)?
- How do I activate my account on the online eticketing website?
- Are there accessible changing facilities at Twickenham?
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Group Management Functionality
- How to view the tickets I have assigned to my Club members?
- Game Management Functionality User Guide and Video
- How does our club pay for our reserved tickets or assign them to club members?
- Can clubs/CBs chose to take payments from their members and still pay by Direct Debit/card?
- Will all our members need to download the Allianz Stadium App?
- How long do I have to transfer a ticket(s) to my members?
- What are the time lines for confirming reserved tickets?
- Will it take me longer to purchase and distribute my tickets?
- Can the club charge their members an administration fee?
- What if one of our members has accessible needs or is unable to use a smartphone?
- What if there is a problem with my mobile ticket on match day?
- I am the Ticket Secretary for more than one club/CB, do I need two phone numbers?
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Club Information
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The Clubhouse
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Clubhouse
- When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
- Ticket Exchange dates for the Guinness Six Nations 2025
- When can I purchase my Guinness Six Nations 2025 tickets?
- Ticket exchange dates for the Autumn Nations Series 2024
- As a Debenture member, do I get my own seats for all matches/events at Allianz Stadium?
- How do I change my personal details, password or email address?
- When can I book the Clubhouse Restaurant?
- Safety and security measures
- Can I return tickets for refund/resale?
- When can I access Allianz Stadium on match/event days?
- Why do I have to be a member of a Club or Constituent Body to hold Debentures?
- Can I sell/give/transfer my Debentures to someone else?
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Clubhouse
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The Union Ale House
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Union Ale House
- When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
- Ticket Exchange dates for the Guinness Six Nations 2025
- Ticket exchange dates for the Autumn Nations Series 2024
- When can I purchase my Guinness Six Nations 2025 tickets?
- As a Debenture member, do I get my own seats for all matches/events at Allianz Stadium?
- How do I change my personal details, password or email address?
- How can I check that I have applied for my Debenture tickets?
- Safety and security measures
- Can I return tickets for refund/resale?
- Why do I have to be a member of a Club or Constituent Body to hold Debentures?
- Can I sell/give/transfer my debentures to someone else?
- All Debenture members to receive a season extension due to COVID-19
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Union Ale House
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Debenture Members
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Debenture Members
- When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
- Ticket Exchange dates for the Guinness Six Nations 2025
- Ticket Exchange dates for the Autumn Nations Series 2024
- What are the Ticketing Terms & Conditions?
- What are Debentures?
- How do I become a Debenture member?
- I want to become a new Debenture member, how do I do this?
- When can I buy my Debenture seats for the Autumn Nations Series 2024 & Guinness Six Nations 2025?
- Alcohol free zones
- How do I change my personal details, password or email address?
- Can I return tickets for refund/resale?
- Security measures at Allianz Stadium
- When can I access the Allianz Stadium on match/event days?
- As a Debenture member, do I get my seats for all matches/events at Allianz Stadium?
- Can I sell/give/transfer my Debentures to someone else?
- How can I check that I have applied for my Debenture tickets?
- What happens if I miss the ticket purchase window?
- Why do I have to be a member of a Club or Constituent Body to hold Debentures?
- All Debenture members to receive a season extension due to COVID-19
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2025 Debenture Series
- How do I renew my Debentures?
- What are the Terms & Conditions when renewing my Debenture?
- How do I update my personal information?
- What are the payment options available to me, for renewing my Debenture?
- I do not wish to renew my debenture, what action should I take?
- I am having problems logging in, what should I do?
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Debenture Members
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Event and Venue Information
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Allianz Stadium Events
- SMTOWN LIVE 2025 [THE CULTURE, THE FUTURE] in London - Sat, 28 Jun 2025, 16:00
- The Rugby Championship: Argentina v South Africa - Saturday 4th October 2025
- Gallagher Premiership Final 2025 - Saturday 14th June 2025
- Big Summer Kick Off: Harlequins v Gloucester - Saturday 10th May 2025
- Community Cup Finals Day - Saturday 17th May 2025
- Community Cup Finals Day - Sunday 18th May 2025
- England XV v France XV - Saturday 21st June, KO 3:15pm
- Gallagher Premiership Final 2025 - Saturday 14th June 2025
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Event and Venue Information
- I cannot buy tickets, keep being redirected to the home page from the basket in a loop
- How do I book group tickets?
- How do I use a credit on my ticketing account or claim the cashback?
- Security measures at the Allianz Stadium
- Event Day Shuttle Buses
- re there accessible changing facilities at the stadium?
- Where is my seat in the stadium?
- My online booking has "! Restriction Apply" next to the seat, what does this mean?
- Can I request a re-seat due to a recent Medical Diagnosis / Injury / Pregnancy?
- How old is a junior?
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Allianz Stadium Events
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Allianz Stadium App
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Digital Ticketing
- I transferred a digital ticket, but the recipient says it has not arrived?
- IMPORTANT: How do I transfer a digital ticket?
- I have a new mobile number and need to change it in the app.
- Why is the QR code not displayed on my digital ticket?
- What if I need to edit my name or change my email address, as it is shown in the app?
- Can I screenshot a ticket and pass it on?
- no longer need to have the Allianz Stadium App. What do I do?
- What is the Allianz Stadium App?
- How do I get my digital ticket?
- How many digital tickets can I transfer?
- What should I do if my digitial tickets do not show in the Allianz Stadium App?
- Why have I not received my SMS confirmation code or email address verification code?
- I have changed my mobile phone since I purchased the tickets, what do I do?
- Can I use multiple digital tickets on one smart phone?
- Can I recall a transferred ticket?
- My friend is not appearing on my phone in "contacts with App", why?
- Why am I getting "Connectivity Error" when I try to transfer my tickets?
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Digital Ticketing
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Stadium Accessibility
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Stadium Accessibility
- How do I apply for an Access Card for Allianz Stadium?
- I am on the Access Card (formerly Personal Assistant) scheme, how do I apply for balloted matches?
- I was on the PA scheme, will I now need an Access Card to book accessible tickets at Allianz Stadium?
- When will the accessibility ballot be run for the Autumn Nations 2025 & Guinness Six Nations 2026 and results be announced?
- How do I book accessible tickets online?
- What accessible facilities do you have within the stadium on match day?
- What facilities do you have for the visually impaired?
- Sensory Room
- Are accessible ticket applications limited to two tickets only?
- I require more than one companion in order to be able to attend the match – is that possible?
- I need to use a lift for Accessibility reasons, where are they?
- Are there accessible changing facilities within the stadium?
- Security measures at the Allianz Stadium
- Getting Here - Accessible Travel Information
- How do I send a copy of my blue badge to RFU, in order to book spaces online?
- Does the RFU issue tickets to registered charities?
- Public Documents
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Stadium Accessibility
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England Rubby Club FXV Membership
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England Rugby Club First XV
- As an England Rugby FXV Member, how do I get tickets for England games?
- How do I join the England Rugby Club First XV Membership?
- How are tickets allocated to England Rugby Memberships?
- How will I know when tickets go on sale?
- How do I access my account?
- How do I change my personal details, password or email address?
- I have not received confirmation of a booking – what do I do?
- I have special access requirements – how do I purchase tickets?
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England Rugby Club First XV
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Private Suites
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Private Suite Hire
- What do I get with a Private Suite?
- Can I have an Private Suite for the a season/fixed term?
- Can I book a Private Suite for a single match?
- Where are the Private Suites located?
- What are the menu options?
- What benefits do I get with a Private Suite?
- How do I pay for my Private Suite?
- Can I brand my Private Suite?
- Can I access my Private Suite on non-match days?
- What time can I access my Private Suite on match/event day?
- Are there any additional benefits for becoming a 1907 Club Private Suite Holder?
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Private Suite Hire
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International Matches
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International Matches
- I'm a local resident, how do I get tickets for England matches in the 2025/26 season?
- Why are tickets for sale on Secondary Market sites such as Viagogo/Stubhub/Seatsnet etc?
- Can I purchase International rugby tickets?
- Planning your Journey
- Security measures at Allianz Stadium
- I have a booking query regarding England Rugby Hospitality™?
- Can I buy tickets for England's Away Internationals?
- Do you make donations to Charity?
- Event Day Shuttle Buses
- Independent advice on seeking a refund from Viagogo/Stubhub or other Secondary Market sites.
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International Matches
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Car Parking
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Car Parking
- Where is the Accessible car park at the Tesco Store?
- Are there any event day road closures that may affect the car parks?
- As a disabled Blue Badge holder, what parking is available to me?
- Can I park at the Stadium on an event day?
- Can I park at the Stadium on a non-event day?
- I am staying at the London Twickenham Stadium Hotel, a member of Radisson Individuals; where shall I park?
- What are the Terms & Conditions of parking?
- What is the Twickenham Event Day Controlled Parking Zone (CPZ)?
- What postcode should I use with my satellite navigation system?
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Car Parking
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Schools Information
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Standard Resonses
Can I sell/give/transfer my Debentures to someone else?
Modified on Mon, 28 Apr at 4:13 PM
Private Transfer Only
Debentures can be sold, given or transferred at any time at a price determined by the two parties, subject to the transferee being approved by the RFU. If debentures which still include ticket rights are transferred, the transferee must be a club member.
The RFU does not act as a broker in such matters and should you not have a buyer in mind we suggest you contact your own rugby club.
If you wish to transfer a debenture please click on and complete the relevant form name below:
Documents should returned in PDF format by uploading onto the Submit a Request function.
Processing Debenture Transfers
Debenture Transfers will take place on the first Monday of every month (excluding bank holidays). To ensure your transfer meets this deadline, we will need to receive your forms by the preceding Friday as shown:
- April Received by Friday 28 March to be processed on Monday 7 April
- May Received by Friday 25 April to be processed on Tuesday 6 May;
- June Received by Friday 30 May to be processed on Monday 2 June;
- July Received by Friday 27 June to be processed on Monday 7 July;
- August Received by Friday 25 July to be processed on Monday 4 August;
- September Received by Friday 29 August to be processed on Tuesday 2 September;
- October Received by Friday 26 September to be processed on Monday 6 October;
- November Received by Friday 24 October to be processed on Monday 3 November.
- December Received by Friday 28 November to be processed on Monday 1 December
Still need help? Submit a Help Request
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