Knowledge base

Club & School Information (3)

Club Information (16)

• Information for Club Ticket Secretaries for season 2025-26
• How do I post tickets on the Ticket Exchange?
• Club Calendar 2025-26

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Group Management Functionality (12)

• How to view the tickets I have assigned to my Club members?
• My Member has not received the email telling them they have tickets assigned to them?
• Game Management Functionality User Guide and Video

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Schools Information (5)

• Schools Information
• Our school needs a Risk Assessment to come to the stadium, can you help?
• My school membership has lapsed, what do I do?

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The Clubhouse (1)

Clubhouse (12)

• When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
• Ticket Exchange dates for the Guinness Six Nations 2025
• When can I purchase my Guinness Six Nations 2025 tickets?

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The Union Ale House (1)

Union Ale House (12)

• When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
• Ticket Exchange dates for the Guinness Six Nations 2025
• Ticket exchange dates for the Autumn Nations Series 2024

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Debenture Members (2)

Debenture Members (17)

• When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
• Ticket Exchange dates for the Autumn Nations Series 2025
• What are the Ticketing Terms & Conditions?

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2025 Debenture Series (6)

• How do I renew my Debentures?
• What are the Terms & Conditions when renewing my Debenture?
• How do I update my personal information?

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Event and Venue Information (4)

England Senior Men's Fixtures (4)

• Autumn Nations Series: England v Argentina, Sunday 23rd November 2025
• Autumn Nations Series: England v Fiji, Saturday 8th November 2025
• Autumn Nations Series: England v Australia, Saturday 1st November 2025

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England Senior Women's Fixtures (1)

• Red Roses v Spain - Mattioli Woods Welford Road, Leicester, Saturday 2nd August 2025

Allianz Stadium Events (9)

• SMTOWN LIVE 2025 [THE CULTURE, THE FUTURE] in London - Sat, 28 Jun 2025, 16:00
• The Rugby Championship: Argentina v South Africa - Saturday 4th October 2025
• Gallagher Premiership Final 2025 - Saturday 14th June 2025

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Event and Venue Information (10)

• I cannot buy tickets, keep being redirected to the home page from the basket in a loop
• How do I book group tickets?
• How do I use a credit on my ticketing account or claim the cashback?

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Allianz Stadium App (1)

Digital Ticketing (17)

• I transferred a digital ticket, but the recipient says it has not arrived?
• IMPORTANT: How do I transfer a digital ticket?
• I have a new mobile number and need to change it in the app.

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Stadium Accessibility (1)

Stadium Accessibility (17)

• How do I apply for an Access Card for Allianz Stadium?
• I am on the Access Card (formerly Personal Assistant) scheme, how do I apply for balloted matches?
• I was on the PA scheme, will I now need an Access Card to book accessible tickets at Allianz Stadium?

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England Rubby Club FXV Membership (1)

England Rugby Club First XV (8)

• As an England Rugby FXV Member, how do I get tickets for England games?
• How do I join the England Rugby Club First XV Membership?
• How are tickets allocated to England Rugby Memberships?

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Private Suites (1)

Private Suite Hire (11)

• What do I get with a Private Suite?
• Can I have an Private Suite for the a season/fixed term?
• Can I book a Private Suite for a single match?

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International Matches (1)

International Matches (10)

• I'm a local resident, how do I get tickets for England matches in the 2025/2026 season?
• Why are tickets for sale on Secondary Market sites such as Viagogo/Stubhub/Seatsnet etc?
• Can I purchase International rugby tickets?

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Car Parking (1)

Car Parking (9)

• Where is the Accessible car park at the Tesco Store?
• Are there any event day road closures that may affect the car parks?
• As a disabled Blue Badge holder, what parking is available to me?

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