Categories
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Club & School Information
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Club Information
- Information for Club Ticket Secretaries for season 2025-26
- Revised Ticketing Terms & Conditions 2024
- How do I book my international ticket allocations?
- What is the pricing layout for international matches?
- How do I use the Ticket Exchange?
- Alcohol free zones
- What are the Ticketing Terms & Conditions?
- How does the international ticket allocation method link to the Game Management System? (GMS)
- Security Measures at Allianz Stadium
- How are international matches graded?
- How should I inform the ticketing team of a change of email address/mobile number or change of International Ticket Contact (ITC)?
- How do I activate my account on the online eticketing website?
- Are there accessible changing facilities at Twickenham?
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Group Management Functionality
- How to view the tickets I have assigned to my Club members?
- Game Management Functionality User Guide and Video
- How does our club pay for our reserved tickets or assign them to club members?
- Can clubs/CBs chose to take payments from their members and still pay by Direct Debit/card?
- Will all our members need to download the Allianz Stadium App?
- How long do I have to transfer a ticket(s) to my members?
- What are the time lines for confirming reserved tickets?
- Will it take me longer to purchase and distribute my tickets?
- Can the club charge their members an administration fee?
- What if one of our members has accessible needs or is unable to use a smartphone?
- What if there is a problem with my mobile ticket on match day?
- I am the Ticket Secretary for more than one club/CB, do I need two phone numbers?
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Club Information
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The Clubhouse
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Clubhouse
- When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
- Ticket Exchange dates for the Guinness Six Nations 2025
- When can I purchase my Guinness Six Nations 2025 tickets?
- Ticket exchange dates for the Autumn Nations Series 2024
- As a Debenture member, do I get my own seats for all matches/events at Allianz Stadium?
- How do I change my personal details, password or email address?
- When can I book the Clubhouse Restaurant?
- Safety and security measures
- Can I return tickets for refund/resale?
- When can I access Allianz Stadium on match/event days?
- Why do I have to be a member of a Club or Constituent Body to hold Debentures?
- Can I sell/give/transfer my Debentures to someone else?
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Clubhouse
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The Union Ale House
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Union Ale House
- When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
- Ticket Exchange dates for the Guinness Six Nations 2025
- Ticket exchange dates for the Autumn Nations Series 2024
- When can I purchase my Guinness Six Nations 2025 tickets?
- As a Debenture member, do I get my own seats for all matches/events at Allianz Stadium?
- How do I change my personal details, password or email address?
- How can I check that I have applied for my Debenture tickets?
- Safety and security measures
- Can I return tickets for refund/resale?
- Why do I have to be a member of a Club or Constituent Body to hold Debentures?
- Can I sell/give/transfer my debentures to someone else?
- All Debenture members to receive a season extension due to COVID-19
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Union Ale House
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Debenture Members
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Debenture Members
- When can I buy my Debenture seats for the Autumn Nations Series 2025 & Guinness Six Nations 2026?
- Ticket Exchange dates for the Guinness Six Nations 2025
- Ticket Exchange dates for the Autumn Nations Series 2024
- What are the Ticketing Terms & Conditions?
- What are Debentures?
- How do I become a Debenture member?
- I want to become a new Debenture member, how do I do this?
- When can I buy my Debenture seats for the Autumn Nations Series 2024 & Guinness Six Nations 2025?
- Alcohol free zones
- How do I change my personal details, password or email address?
- Can I return tickets for refund/resale?
- Security measures at Allianz Stadium
- When can I access the Allianz Stadium on match/event days?
- As a Debenture member, do I get my seats for all matches/events at Allianz Stadium?
- Can I sell/give/transfer my Debentures to someone else?
- How can I check that I have applied for my Debenture tickets?
- What happens if I miss the ticket purchase window?
- Why do I have to be a member of a Club or Constituent Body to hold Debentures?
- All Debenture members to receive a season extension due to COVID-19
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2025 Debenture Series
- How do I renew my Debentures?
- What are the Terms & Conditions when renewing my Debenture?
- How do I update my personal information?
- What are the payment options available to me, for renewing my Debenture?
- I do not wish to renew my debenture, what action should I take?
- I am having problems logging in, what should I do?
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Debenture Members
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Event and Venue Information
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Allianz Stadium Events
- SMTOWN LIVE 2025 [THE CULTURE, THE FUTURE] in London - Sat, 28 Jun 2025, 16:00
- The Rugby Championship: Argentina v South Africa - Saturday 4th October 2025
- Gallagher Premiership Final 2025 - Saturday 14th June 2025
- Big Summer Kick Off: Harlequins v Gloucester - Saturday 10th May 2025
- Community Cup Finals Day - Saturday 17th May 2025
- Community Cup Finals Day - Sunday 18th May 2025
- England XV v France XV - Saturday 21st June, KO 3:15pm
- Gallagher Premiership Final 2025 - Saturday 14th June 2025
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Event and Venue Information
- I cannot buy tickets, keep being redirected to the home page from the basket in a loop
- How do I book group tickets?
- How do I use a credit on my ticketing account or claim the cashback?
- Security measures at the Allianz Stadium
- Event Day Shuttle Buses
- re there accessible changing facilities at the stadium?
- Where is my seat in the stadium?
- My online booking has "! Restriction Apply" next to the seat, what does this mean?
- Can I request a re-seat due to a recent Medical Diagnosis / Injury / Pregnancy?
- How old is a junior?
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Allianz Stadium Events
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Allianz Stadium App
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Digital Ticketing
- I transferred a digital ticket, but the recipient says it has not arrived?
- IMPORTANT: How do I transfer a digital ticket?
- I have a new mobile number and need to change it in the app.
- Why is the QR code not displayed on my digital ticket?
- What if I need to edit my name or change my email address, as it is shown in the app?
- Can I screenshot a ticket and pass it on?
- no longer need to have the Allianz Stadium App. What do I do?
- What is the Allianz Stadium App?
- How do I get my digital ticket?
- How many digital tickets can I transfer?
- What should I do if my digitial tickets do not show in the Allianz Stadium App?
- Why have I not received my SMS confirmation code or email address verification code?
- I have changed my mobile phone since I purchased the tickets, what do I do?
- Can I use multiple digital tickets on one smart phone?
- Can I recall a transferred ticket?
- My friend is not appearing on my phone in "contacts with App", why?
- Why am I getting "Connectivity Error" when I try to transfer my tickets?
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Digital Ticketing
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Stadium Accessibility
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Stadium Accessibility
- How do I apply for an Access Card for Allianz Stadium?
- I am on the Access Card (formerly Personal Assistant) scheme, how do I apply for balloted matches?
- I was on the PA scheme, will I now need an Access Card to book accessible tickets at Allianz Stadium?
- When will the accessibility ballot be run for the Autumn Nations 2025 & Guinness Six Nations 2026 and results be announced?
- How do I book accessible tickets online?
- What accessible facilities do you have within the stadium on match day?
- What facilities do you have for the visually impaired?
- Sensory Room
- Are accessible ticket applications limited to two tickets only?
- I require more than one companion in order to be able to attend the match – is that possible?
- I need to use a lift for Accessibility reasons, where are they?
- Are there accessible changing facilities within the stadium?
- Security measures at the Allianz Stadium
- Getting Here - Accessible Travel Information
- How do I send a copy of my blue badge to RFU, in order to book spaces online?
- Does the RFU issue tickets to registered charities?
- Public Documents
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Stadium Accessibility
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England Rubby Club FXV Membership
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England Rugby Club First XV
- As an England Rugby FXV Member, how do I get tickets for England games?
- How do I join the England Rugby Club First XV Membership?
- How are tickets allocated to England Rugby Memberships?
- How will I know when tickets go on sale?
- How do I access my account?
- How do I change my personal details, password or email address?
- I have not received confirmation of a booking – what do I do?
- I have special access requirements – how do I purchase tickets?
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England Rugby Club First XV
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Private Suites
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Private Suite Hire
- What do I get with a Private Suite?
- Can I have an Private Suite for the a season/fixed term?
- Can I book a Private Suite for a single match?
- Where are the Private Suites located?
- What are the menu options?
- What benefits do I get with a Private Suite?
- How do I pay for my Private Suite?
- Can I brand my Private Suite?
- Can I access my Private Suite on non-match days?
- What time can I access my Private Suite on match/event day?
- Are there any additional benefits for becoming a 1907 Club Private Suite Holder?
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Private Suite Hire
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International Matches
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International Matches
- I'm a local resident, how do I get tickets for England matches in the 2025/26 season?
- Why are tickets for sale on Secondary Market sites such as Viagogo/Stubhub/Seatsnet etc?
- Can I purchase International rugby tickets?
- Planning your Journey
- Security measures at Allianz Stadium
- I have a booking query regarding England Rugby Hospitality™?
- Can I buy tickets for England's Away Internationals?
- Do you make donations to Charity?
- Event Day Shuttle Buses
- Independent advice on seeking a refund from Viagogo/Stubhub or other Secondary Market sites.
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International Matches
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Car Parking
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Car Parking
- Where is the Accessible car park at the Tesco Store?
- Are there any event day road closures that may affect the car parks?
- As a disabled Blue Badge holder, what parking is available to me?
- Can I park at the Stadium on an event day?
- Can I park at the Stadium on a non-event day?
- I am staying at the London Twickenham Stadium Hotel, a member of Radisson Individuals; where shall I park?
- What are the Terms & Conditions of parking?
- What is the Twickenham Event Day Controlled Parking Zone (CPZ)?
- What postcode should I use with my satellite navigation system?
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Car Parking
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Schools Information
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Standard Resonses
What are the menu options?
Modified on Thu, 8 May at 6:13 PM
1907 Club - Flexible Hospitality
For our seasonal Private Suite clients we offer a range of hospitality options from formal Champagne Receptions & Silver Service through to informal buffet style catering, choose the food and beverage option that is right for you and the setup of your suite.
Club England & single match hire
We offer our “Golden Lion Package” which consists of:
- Champagne reception
- Complimentary bar including signature wines, beers, spirits and soft drinks
- Four-course meal served in your suite
- Post-match Twickenham tea
Still need help? Submit a Help Request
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