Full information on how mobile ticketing works and on downloading the app can be found in the Twickenham Stadium App section.
Becoming a fully digital venue has been an ambition and in the long planning for many years, however the advent of COVID 19 has accelerated this process. In order to build back to full capacity crowds, the events industry has been challenged with needing to accommodate track and trace and providing a more contactless environment.
How will this benefit my club?
Clubs and CBs will now have the benefit of allowing their members to pay the RFU directly for their tickets rather than collecting and chasing them for payment. This reduces the financial risk and saves on the administration placed on clubs. Ticket distribution will also be fulfilled by the RFU rather than the volunteers, many of who are incredibly busy with full time employment or other commitments.
Will it now take me longer to purchase and distribute my tickets?
We do not believe the new process will take significantly longer, once your members basic details are added to your club's online ticket account, which can be done individually or by bulk. Full user guides will be available to help you familiarise yourselves with how this is achieved in mid September and support will be available when booking your Guinness Six Nations 2022 allocations.
We have listened to feedback from previous on sales and have incorporated some of those into the ticket process. With no need to collect, chase payments, or despatch tickets we believe this new process will save time and work for club ticket contacts.
Will all our members need to download the Twickenham Stadium App?
Yes. In order for clubs to transfer tickets to their members you will need the first name, surname and email address of their members. The Group Management Functionality will enable clubs to upload these details in bulk or one by one. When you transfer a ticket, if your member has not already downloaded the app they will receive a text asking them to do so. By using the GMF clubs will be able to retain control of their allocations.
By allowing members access to eticketing what is to stop them from buying more than our allocation?
The member will only have access to the seats that they have been allocated by the club, they cannot purchase any further seats. If the member declines to purchase the tickets that have been allocated to them, they revert to the club to redistribute before the closing dates.
Can clubs chose to take payments from their members and still pay by Direct Debit/card?
Yes. You can choose to purchase some or all of the allocation on the club Direct Debit or debit/credit card. The mobile tickets will then be delivered to the app on the mobile number listed against your Club's Ticketing account, for onward transfer to your members/sponsors.
Will GMF impact how clubs can engage sponsors?
What if one of our members has accessible needs or is unable to use a smartphone?
How many times can a ticket be forwarded?
A ticket can be transferred multiple times in the same manner as a hard ticket is, and we will initially allow the movement of tickets. The club is responsible for ensuring that its members adheres to the Terms & Conditions of issue, exactly as they do now. We will continue to monitor secondary market websites and contact any club or CB if tickets are found being resold on the secondary market.