Can I have a refund/recycle my tickets for matches at Twickenham?

If you can no longer attend a match and wish to place your ticket(s) on the Ticket Exchange please log in to your account.

Click on Manage Tickets:

From here please select the match:

Next select the ticket(s) you wish to recycle:

Next click on:

You will then be asked to review and confirm your order.  You will receive an email to confirm that you have successful posted your ticket(s) on the Ticket Exchange.

Refunds - International Tickets - Important time lines

Wednesday prior to the match - Tickets can be posted online on the Ticket Exchange up until NOON the Wednesday prior to the match.  Tickets posted by this time and date are guaranteed refund at the Entitlement price.  This also applies to all hard tickets received in the Ticket Office by mail.

Friday prior to match - Tickets received in the Ticket Office via mail by NOON the Friday prior to the match will be refunded at the ticket price paid.

Match day returns - Tickets can be returned to the Ticket Office on match day up to an HOUR prior to kick will only be refunded if resold online.

Refunds - Non Internationals

A refund will ONLY be made if your ticket(s) resell.  You will receive an email once your tickets have been resold inviting you to claim your refund for the face value of your ticket(s).  This is done by clicking on My Account and then Account Cashback:

You are required to enter bank details in order for any monies owing to be transferred to you via BACs.

Print at Home Tickets

If you have requested Print at Home tickets, the barcodes on the originals void once your ticket(s) resell and will therefore not permit entry at the turnstiles.  New tickets will be automatically assigned to the purchaser.

Hard Tickets

If you have requested hard tickets and decide to post them on the Ticket Exchange you may receive them before they have resold if we have commenced despatch.  Once the ticket(s) have been resold the barcodes are void and we request that you shred the tickets upon receipt of the email confirming the sale.

Withdrawing From Resale

If you wish to withdraw your ticket(s) that you have posted on the Ticket Exchange you can do so from Manage Tickets and click on Posted on Ticket Exchange:

Select the ticket(s) you wish to withdraw:

Once you have successfully withdrawn the ticket you will see:

You will also receive an email confirming that the ticket(s) have been removed from the Ticket Exchange and are valid for you to use.

Unsold Tickets - Non-Internationals

If your ticket(s) have not resold by NOON THE DAY prior to the match you will be emailed to confirm that it/they are still valid.  Should you wish to attend you will be able to gain entry at the turnstiles.