Personal Assistant Scheme
In order to book accessible tickets you will first have to complete and submit a Personal Assistant Registration form. For further information on the PA Scheme please click here.
Activating your account
Once you have received your PA code you need to activate your online eticketing account. Please go to the Activate RFU Ticketing Account page on EnglandRugby.com/tickets
Enter the email address you have registered with and your surname to continue. Please complete the information as requested and create a password, to watch a short video tutorial on the activation process please click here.
If you already had a ticketing account with us and we have just amended it to a PA account, you may not need to activate the account but can just sign in here:
Once logged in, please click on the My Account icon, as below (circle with head &shoulders):
Here you should see your name and your PA number, so you know you are logged in to your PA account.
Purchasing your accessible tickets
Now you should be able to see availability suitable for your accessibility requirements. On the top menu bar you will see Event Tickets, so click on that for a list of all matches we are selling tickets for.
Choose My Own Seats Using the Interactive Seat Map
If you wish to use the ISM you will need to select a block from the map on the right hand side of the screen:
Blocks with suitable accessible seating will be highlighted darker blue and availability is indicated by the wheelchair user or ambulant access icons as below:
NB. we have set up your account in line with the details you have provided, you will see this on the top of the screen. The below indicates that this person does not require the use of a wheelchair and is attending with one personal assistant. If your requirements have changed please Submit a Request for us to update your details.
If your icon is correct please select your preferred block and then you will see the seating that is suitable and available, we recommend that you click on the plus sign, as indicated below by the red arrow, to make the seats as large as possible:
Choose your seat and always choose the Accessible Adult price (or Accessible Junior if applicable) for the first seat you select:
The interactive map will now indicate the adjacent matching Personal Assistant/Companion seats with the ‘C’ icon. Please note, that the seat in between, indicated by the red arrow, is to ensure that wheelchair users have more space. For further information please click here
Select the adjacent seat(s) and add these to your order using the Personal Assistant price shown. This is free of charge.
Additional Standard Tickets are shown on the interactive map and can be added to your order, subject to the event booking limit.
If your booking is complete please proceed to checkout OR click Continue shopping to add free parking. On matches where we are able to offer additional tickets you can click on Continue Shopping and add more tickets to your basket.
If you do not want to click through the block you can use the boxes on the left hand of the screen to see where accessible seats are and then follow the steps above to add tickets to your basket.
From here you can select a block, you may find this easier. You will see below that in the example the Personal Assistant option has been selected, if you do not want a PA ticket please slide the button, indicated by the red arrow, to the left. You can then select your preferred block, in this case L3:
This will take you to the seats in L3, which you can then add to your basket as described above.
Additional Standard Tickets can be added to your order, subject to the event booking limit. Please then proceed to check out or continuing shopping.
Parking: If parking is required, it can be purchased in addition to the match tickets, by using the Events List and finding the Parking section for the match. You should select the Tesco Car Park option, as this is the location we use for accessible parking, as it is on the flat from the stadium and only a 5 minute walk from the Gate D turnstiles.