Can I return tickets for refund/resale?

Ticket Exchange

If you have tickets for the Autumn Nations Series 2021 that you can no longer use and wish to place your ticket(s) on the Ticket Exchange you may POST your tickets online for resale up until the noon on the Wednesday preceding the event.  Please log in to your account at www.englandrugby.com/tickets 

Once logged in click on Manage Tickets:

From here please select the match:

Next select the ticket(s) you wish to recycle:

 

Next click on:

You will then be asked to review and confirm your order.  You will receive an email to confirm that you have successful posted your ticket(s) on the Ticket Exchange.

Withdrawing From Resale

If you wish to withdraw your ticket(s) that you have posted on the Ticket Exchange you can do so from Manage Tickets and choose the match click on Posted on Ticket Exchange:

 

Select the ticket(s) you wish to withdraw:

Once you have successfully withdrawn the ticket you will see:

You will also receive an email confirming that the ticket(s) have been removed from the Ticket Exchange and are valid for you to use.

Refunds

The procedure for claiming your refund has changed. Please ensure you read and follow the steps below.

If your ticket(s) resell you will receive an email inviting you to claim your refund.  This is done by clicking on View Account Menu, then Account Management and finally Account Cashback.

 

You are required to enter bank details for a UK account in order for any monies owing to be transferred to you via BACs.  At this stage you will see the face value, we will add the profit manually to ensure you receive the correct amount at the end of the Series.

Important time lines

Wednesday prior to the match - Tickets can be posted online on the Ticket Exchange up until NOON the Wednesday prior to the match.  Tickets posted by this time and date are guaranteed refund at the Entitlement price.  This also applies to all hard tickets received in the Ticket Office by mail.

Friday prior to match - Tickets received in the Ticket Office via mail by NOON the Friday prior to the match will be refunded at the ticket price paid.

Match day returns - Tickets can be returned to the Ticket Office on match day up to an HOUR prior to kick will only be refunded if resold online.

Non International Matches

The same RFU Terms and Conditions apply to non international matches.  Tickets for these matches are only refunded at the discretion of the match promoter and no returns are accept on match day.

Music & Other Events

Concerts are covered by the Terms and Conditions of the music promoter and may vary.  We recommend that you visit the artist's website for further information on this and the official resale platforms where applicable.