Debenture members are guaranteed their allocated seats for England men's home internationals on matches governed by the RFU, providing they are booked during the purchase windows. World Rugby events/matches fall outside this remit.
Men's international matches
For England home matches, like the Guinness Six Nations, Debenture members are required to pay for their seats online within the stipulated purchase windows, a full calendar will be provided at the start of each season. All communications are emailed, so please ensure you inform us of any changes (information on how to do this can be found by typing "update my details" into the search bar). Tickets not booked during the purchase window will be released via the ticket exchange for RFU Affiliated Clubs. Should you still wish to book we will endeavour to allocate you your seats or the equivalent at that stage.
Women's international matches
Many of the Red Roses matches are held at different venues around the country and as such we are given areas to sell via our own channels. We will offer Debenture members advanced sales opportunities for these matches.
For the Red Roses matches held at Twickenham Stadium, your Debenture seats will not be reserved in your account in the same way they are for the men’s home international matches. If available, you can purchase your usual seats or choose to sit elsewhere in the stadium. If your seats are not available, either because they have already been purchased or are in a section that is not open for this game, we can support you in finding a suitable alternative.
Non international matches
Debenture members are not guaranteed the same seats for non-international matches. The RFU strives to secure the highest quality seats from the match promoters, however these allocations are made at their discretion and may be subject to shorter purchase windows than granted for international fixtures.
Music & other events
As with non-international matches Debenture members are not guaranteed the same seats. We do our best to secure a priority purchase window for our Debenture members which is usually only open for 24 hours. The promoter is entitled to set a ticket limit meaning that regardless of how many debentures you hold with us you may only access to two concert tickets.