FanFair Alliance, in conjunction with Claire Turnham, who founded the Victim Of Viagogo Facebook page after she had a bad experience buying Ed Sheeran tickets on Viagogo in early 2017, have put together some information of how people can start the process of trying to get their money back, specifically from Viagogo but it could be used for other similar sites.
For further information please click here
For background information on FanFair Alliance please click here