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I have special access requirements – how do I purchase tickets?

  • Updated

England Rugby is committed to providing the same level of access for all visitors to the stadium

  • customers who are unable to climb stairs but are not registered disabled or who do not want to sit in pitch side accessible seating areas should look to purchase lower tier seats in rows 4-15.
  • any customers requiring accessible seating for wheelchair access or easy access will need to apply to be Personal Assistant registered. For more information on our Personal Assistant Registration scheme, please see the link here.
  • you only need to submit your registration form once, if your application is successful you will be provided with a Personal Assistant Registration Code and will be able to obtain tickets online/apply for balloted matches as per the details in our Accessibility FAQ section.

International Tickets

Demand for A++, A+ & A Grade international matches is extremely high and we therefore may run a ticket ballot for accessible seating (for a full list of how matches are graded please type "grade" into the search bar).

To be eligible for the ballot you need:

  • to have registered with us through the Personal Assistant Scheme;
  • hold a valid membership with either an RFU Affiliated Rugby Club or England Rugby Club First XV;

Entering the accessibility ballots:

  • at the start of each season we contact all customers with a Personal Assistant Code with details of the ballot asking them to complete a webform via a link;
  • Successful and unsuccessful applicants will be notified on the specified date;
  • Unsuccessful applicants will automatically be placed on a waiting list for returns;
  • England Rugby Club First XV members can also also enter the FXV ballot as well and if successful we will ensure that the tickets are suitable for your needs and you are refunded any ticket price paid.

Successful applicants

  • successful applicants will receive two tickets (unless more than one personal assistant is required in order for the applicant to attend safely and comfortably) and a parking pass;
  • for balloted matches, additional seats CANNOT be offered for friends and family;
  • if you cannot attend please inform the Ticketing Team as we will reallocate your tickets. Accessible tickets are non-transferable.

 

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