If the person you have transferred the ticket to says they cannot see it, please have them follow the below steps:
To see the ticket, please can they close the app down completely, so it is not running in the background. Then reopen it from where their apps are on their phone, so they see the logo loading etc. As long as this is done with either wifi or mobile data available, they should now see the ticket.
Please also ensure all users have updated the app to the latest version.
As of October 24th 2024, this is v3.9.5
Update Information
Android Users
Please can you go to go to the Google Play Store where you should see an icon in the top right hand side to access your profile/settings. From here you will see the option to 'manage apps and devices' followed by 'check for updates'. This will enable you to update the Allianz Stadium app. Once complete, if you close the app completely and re-open it, you should be able to access your tickets.
iOs/iPhone Users
Please go to the App store where you should see an icon in the top right hand corner (usually your initials) in order to access your profile/settings. From here, if you scroll down you should see all your apps which have available updates, select the Allianz Stadium app and update it. Once complete, if you close the app completely and re-open it, you should be able to access your tickets.
Data connection
A data connection is required for a ticket transfer to take place. However, once a mobile ticket has been received within the Allianz Stadium app, a data connection is not necessary as the ticket will work offline.